Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
Where We Ship
We currently ship worldwide. We do not ship to PO Boxes/APO/FPO addresses.
Standard shipping (1 to 3 business day transit) on all orders less than 16 oz. Shipping is free for all orders of $35 or more before taxes. Please note that order processing may take up to 5 business days after the order is placed for standard shipping.
Expedited shipping is $15 for USPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Return Policy: Returns on items eligible for returns are accepted within 30 days of receipt.
- Mixing Pottles must be returned clean and in their original packaging. Must be returned in a salable condition.
- Accessories must be unused and in their original packaging.
- Gel Pouches must be unopened/unused and in their original packaging.
- All sales on kits and clearance items are final.
To return an item follow the directions below:
For US returns:
Email PottlePosse@gmail.com, leave the email address that you used when you purchased the item being returned. Please note that the return label fee is USD $6 for US returns which will be deducted from your refund. Pack return items in original condition and send to:
2549 29th St W
Birmingham, AL 35208
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
If you have any further questions, please email email@example.com.
Any item returned after 30 days of receipt is not eligible for a refund.
We accept exchanges, as long as items are in pristine condition.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.